FAQs

It is really very easy to order from ibexsciences.com. You follow a list of three steps and you’re good to go!

1. Register yourself by create an account. Put your email address and click Register button. A link to set a new password will be sent to your email address. Then login after fill required details.
2. Look for the products you want to find. “Add to Cart” your product and then move to checkout.
   3. Once you receive an order number, you will also get a call from the support team for confirmation of your order.
   3. If you choose cash on delivery, you will pay the cash when you receive your goods.

Yes, we have office in Lahore. But you should take time by Whatsapp chat or call. To receive new update about our stock, you may sign up to ibexsciencs.com. You can also learn about the new sales and promotional deals offered by the website.

We value our customer’s privacy above everything else. This is the reason shopping on ibexsciences.com is actually 100% safe. Your details are with us and won’t be shared with any third party under any condition. You can read the privacy policy for any additional information you need.

No, we currently do not have a minimum order requirement. It depends on you to order as much or as less as you want.

The Cash on Delivery option helps you in paying the amount in cash once you receive the shipment. In case you do not want to use any other method of payment, this one is ideal for payment.

Yes, you can contact us via Phone call or Whatsapp (+923124233598). Our sales representative will provide the assistive guidance over there and help you in placing your order at ibexsciences.com

We have established our brand on the promise of best quality. As you can see in the photos, the products offered will be of good quality. However, there might be some difference in real goods and products shipped to you and the one showed on the screen due to the change in resolution/colour. All in all, we make sure to deliver exactly what has been shown to you in the image.

We only import the products on customer’s demand. Therefore, we neither offer any kind of warranties nor the technical support for the products. We can only take the responsibility for product’s originality.

We offer an exchange within 2 days of complaint after the date of receiving only if the product is not as a picture or as described or defective. There is no return & no refund. Please go through our website to get the entire details.

Note: change of mind is not applicable to the policy.

You can also alter your order before it has been shipped. It is not at all possible to make any changes in the order once it has left the warehouse. If you want any changes, make sure to call us at +92 312 4233598 and inform the customer service representatives.

As a general rule, you will receive your orders within a 2 to 3 business day’s duration. However, if the order is delayed you can definitely contact our customer service personnel to inquire about the delivery of your goods. You can also track your shipment through an ID sent to you in the confirmation email of your order.

We presently provide delivery services to out of Pakistan as well. But, there are some additional delivery charges depending on the location. You can inquire about the delivery charges for your specific location by sending us an email at info@ibexsciences.com.

Every item is thoroughly packaged in order to avoid any harm or damage to the goods.

For those buyers who refuse parcels on their doorstep (without any valid reason) or give fake addresses or do not pay our delivery charges on cancellation after 24 hours, we fully reserve the right to either sue or publically name and shame fake buyers. We will add them in our fraud list.
We have a very strong policy against fake buyers.